SafeTbuild is a milestone-based payment coordination platform for contractors and vendors. It lets customers fund project milestones upfront, review completed work, and release payments upon approval — all in one place.
No. SafeTbuild is not a licensed escrow provider or money transmitter. It is a payment coordination platform that uses Stripe's regulated payment infrastructure to facilitate milestone-based payments. Actual legally-compliant escrow services may require a licensed escrow company or attorney depending on your jurisdiction.
1) Customer creates a project and adds milestones. 2) Customer funds a milestone via Stripe. 3) Vendor sees the milestone as funded and begins work. 4) Vendor uploads proof of completion (photos, notes). 5) Customer reviews and approves. 6) Funds are transferred to the vendor's Stripe account.
The customer can open a dispute on any milestone. Our admin team reviews evidence from both parties and can either release funds to the vendor, refund the customer, or facilitate another resolution.
SafeTbuild charges a 3% platform fee on each funded milestone. This fee is deducted at the time of funding. There are no monthly fees on the Starter plan.
We accept all major credit and debit cards through Stripe: Visa, Mastercard, American Express, and Discover.
Once a milestone is approved, we initiate a transfer to the vendor's Stripe Connect account immediately. Funds typically arrive in the vendor's bank account within 2-5 business days, depending on Stripe's payout schedule.
Funded milestone payments can be refunded via the dispute process if the vendor fails to complete the work or if both parties agree. Platform fees are non-refundable except in cases of platform error.
You need to connect a Stripe Express account from your Settings > Payouts page. Stripe will verify your identity and banking information. Once active, you'll receive payments automatically when milestones are approved.
You can upload photos, documents, and written notes as proof of work completion. We recommend clear photos showing the completed work and notes describing what was done.
Customers receive email and in-app notifications when you submit. If they're unresponsive, contact us at support@SafeTbuild.app and we can assist in reaching them.
When creating a project, enter the vendor's email address. They'll receive an invitation email. If they don't have a SafeTbuild account, they can create one through the invitation link.
Yes, customers can add additional milestones at any time while the project is active.
You can open a dispute on any milestone. Do not approve a milestone if you're not satisfied. Once you approve and funds are released, reversing the transaction is much more difficult.